At Chronovar, we are committed to delivering your carefully curated timepieces with the same precision and care that goes into crafting them. Every order is processed with meticulous attention to detail, ensuring that your purchase arrives in pristine condition. Whether you've selected a classic automatic design or a cutting-edge hybrid model, our team works diligently to prepare your shipment within the promised timeframe.

Our fulfillment process begins with a thorough quality check, followed by secure packaging designed to protect delicate mechanisms and finishes. We partner with trusted logistics providers to offer reliable delivery options tailored to your needs.

Order processing typically requires 1-2 business days for verification and preparation. Once dispatched, delivery timelines vary based on your location and selected shipping method. Most domestic shipments reach their destination within 5-7 business days, while international deliveries may require 10-20 business days depending on customs clearance procedures.

Please note that these estimates exclude weekends and public holidays. During peak seasons or unforeseen circumstances, slight delays may occur. We appreciate your understanding and assure you our team monitors all shipments proactively.

We offer transparent shipping options designed for flexibility:

• Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
• Free Shipping (10-15 Business Days): Applies automatically to orders of $60+

All shipping fees are calculated during checkout based on your order subtotal before taxes or discounts.

Currently, we ship to most countries across North America, Europe, Asia-Pacific, and select Middle Eastern regions. Due to regulatory restrictions, we cannot deliver to certain sanctioned territories or countries with complex import regulations for precision instruments. During checkout, our system will automatically verify your address eligibility.

For customers in remote locations or special administrative regions, additional delivery surcharges or extended timelines may apply. Contact our support team at [email protected] for specific inquiries about your area.

Within 24 hours of shipment dispatch, you'll receive a confirmation email containing:

• Your unique tracking number
• Carrier information with live tracking link
• Estimated delivery window

Track your package directly through the carrier's portal or via your Chronovar account dashboard. For consolidated international shipments, tracking updates may temporarily pause during customs processing.

While we strive for flawless delivery, occasional delays may occur due to weather, customs inspections, or carrier logistical issues. If your tracking shows no movement for 7+ business days or exceeds the estimated delivery window by 5+ days, please:

1. Check your spam folder for carrier notifications
2. Contact the shipping provider with your tracking number
3. If unresolved, email [email protected] with "Delivery Inquiry: [Order #]" in the subject line

Our support team will investigate promptly and provide resolution options within 48 business hours.

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and vary based on:

• Declared value of your order
• Product classification codes
• Current trade agreements

We recommend consulting your local customs office for accurate estimates. Chronovar cannot prepay or reimburse these third-party charges. For transparency, all international shipments include proper commercial invoices with Harmonized System (HS) codes.